Legal

Privacy Policy

At Lighthaus Partners Pty Ltd, we respect your privacy and take the protection of your personal information seriously. This policy explains what we may collect, why, how we use and protect it, and the choices you have.

Information we may collect

When you contact us, make a referral, apply to work with us, provide feedback or use our website, we may collect information such as:

Your name and contact details

Information provided through our referral, contact, feedback or careers forms

Information about the person seeking support, including their support needs, preferences and relevant circumstances

NDIS and funding information where relevant

Information you provide when communicating with our team

Website and technical information, such as how our website is accessed and used

Please only provide information about another person where you have appropriate permission or authority to do so.

Why we collect information

We collect information so we can:

Respond to enquiries and referrals

Understand the supports a person is looking for

Work out whether Lighthaus Partners can provide appropriate support

Arrange and provide services

Communicate with participants, families, representatives and other relevant people

Respond to feedback and complaints

Process employment or support worker applications

Meet our legal, regulatory and record keeping obligations

Improve our services and website

We only collect information that is reasonably necessary for what we do.

How we use and share information

We use personal information for the purpose it was collected for. We do not sell personal information.

Information may be shared with our workers, service providers or other people involved in providing support where this is necessary and appropriate.

We may also disclose information where we have consent, where required or authorised by law, or where necessary to respond to a serious risk to someone's health or safety.

Keeping your information safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Access to personal information is limited to people who need it to carry out their role.

While we take privacy and security seriously, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

Website forms

Information submitted through our website forms is used to respond to your enquiry, referral, feedback or application and to take any appropriate next steps.

Submitting a referral does not automatically mean that Lighthaus Partners will be able to provide services. We may need to speak with you and gather further information before confirming whether we are the right fit.

Website data and cookies

Our website may use cookies and similar technologies to help the website function, understand how it is being used and improve the experience for visitors.

You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if cookies are disabled.

Accessing or correcting your information

You can contact us if you would like to access personal information we hold about you or believe that information needs to be corrected.

In some circumstances, there may be legal reasons why we cannot provide access to particular information. If this happens, we will explain this where we are able to.

Privacy concerns or complaints

If you have a question or concern about how your personal information has been handled, please contact us. We will take your concern seriously and aim to respond in a reasonable timeframe.

If you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner.

Contact us

Lighthaus Partners Pty Ltd
Email: hello@lighthauspartners.com.au

Last updated: September 2026