Make a Referral

Feedback, Compliments & Complaints

Tell us how it is going.

We welcome feedback about your experience with Lighthaus Partners. Use this form to share something that went well, suggest something we could improve, or let us know about a concern or a complaint.

What would you like to share?

Who is this about?

Optional. For example, I would like someone to contact me, I would like this looked into, or I just wanted to share this feedback.

Your details

Both optional. You can leave these blank.

You can share feedback or make a complaint anonymously if you prefer. Speaking up will not affect the support you receive from us. Whatever you choose to share, we’ll listen, take it seriously and respond respectfully.
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Other ways to raise a concern

You don’t have to raise a concern with us first. If you’d prefer to speak to someone outside Lighthaus Partners, or you’re not happy with how we’ve responded, you can contact the organisations below at any time.

NDIS Quality and Safeguards Commission

Phone: 1800 035 544

Email: contactcentre@ndiscommission.gov.au

You can also make a complaint online through the NDIS Commission website.

National Disability Insurance Agency

For questions or complaints about your NDIS plan, funding or your experience with the NDIA.

Phone: 1800 800 110

Email: enquiries@ndis.gov.au

Prefer another way? Email us at hello@lighthauspartners.com.au and we'll aim to get back to you within 48 hours.